Privacy Policy
By Nadia Pezzin (“we,” “us,” or “our”) operates the website www.bynadiapezzin.com (the “Site”). This policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or making a purchase, you agree to the practices described here.
Information we collect
Information you give us directly
- Account and order details such as your name, email address, billing and shipping address, and phone number.
- Communications you send us, such as emails or contact form messages.
- Your email address and name if you subscribe to our mailing list.
Payment information Payments are processed securely through WooPayments (powered by Stripe). When you make a purchase, your payment card details are collected and processed by our payment provider. We do not store your full card number on our servers. We may receive limited transaction information such as the last four digits of your card, the card type, and confirmation of payment.
Information collected automatically When you visit the Site, we may automatically collect your IP address, browser type, device information, pages viewed, and similar usage data through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Process and fulfill your orders and send order confirmations.
- Provide customer support and respond to your inquiries.
- Send you marketing emails, where you have subscribed (you can unsubscribe at any time).
- Operate, maintain, and improve the Site.
- Detect and prevent fraud and comply with our legal obligations.
Cookies and tracking
The Site uses cookies to keep your shopping cart working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect how the Site functions.
How we share your information
We do not sell your personal information. We share it only with:
- Service providers who help us run the Site and our business, including our payment processor (WooPayments / Stripe), our website host, our email marketing platform [name it, e.g. MailerLite], and our shipping carriers.
- Legal and safety requirements, where we are required to disclose information by law or to protect our rights.
- Business transfers, if our business is involved in a merger, acquisition, or sale of assets.
These providers are permitted to use your information only as needed to provide their services to us.
Data retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, including order records we are required to keep for tax and accounting purposes, and then we delete or anonymize it.
Your rights
Under applicable Canadian privacy law (including PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Withdraw your consent to our use of your information, subject to legal or contractual restrictions.
- Request deletion of your information where we are not required to keep it.
To make a request, contact us at info@bynadiapezzin.com. We will respond within a reasonable timeframe.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-party links
The Site may contain links to other websites, including our Instagram. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
Children’s privacy
The Site is not directed to children under [13/16], and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The “effective date” above shows when it was last revised, and material changes will be posted on this page.
Contact us
If you have questions about this policy or your personal information, contact us at: By Nadia Pezzin [Mailing address] info@bynadiapezzin.com